Terms of purchase

Ordering process

How to order?

  1. Browse our online catalogue and add items to the shopping cart.
  2. To complete your order, click on the “My cart” button. You will see the sub-total of your purchase. Click on the “Check Out” button. (The final price, including taxes and shipping fees will be calculated later.)
  3. Choose your shipping option to see the final price of your purchase. Fill in your credit card information, and click the “Submit” button.
  4. If the transaction is successfully completed you will be directed to a page confirming your purchase, and a confirmation number will be issued. Keep it carefully as it will allow our team to track the order. You will receive an email confirming your order.

Why didn’t I receive a confirmation email?

Various reasons could explain the absence of a confirmation email.

First, check your junk mail box. If our email is there, be sure to remove it and add our email address to your safe list, since we send you all order updates with this address.

Another reason could be that your email address was not entered correctly, or that we do not have your current email address on file. In this case, please contact our team.

It is also possible that you checked out without finishing properly, which would mean that we never received your order. Please contact us to confirm.

How long does my order take to be processed by your team?

Your order should be processed within 48 hours following the transaction (excluding weekends). If the article ordered is not in stock, expect a delay of 2 to 4 weeks. For certain articles the delay could be longer. You will be advised of any delay when we confirm your order.

How can I modify or cancel an order?

It is possible to modify or cancel an order as long as it has not been shipped. In this case, call us as soon as possible.

Who can order on this website?

Anybody interested in our products and services.

Payment options

What are the payment options available?

You can pay using Visa or MasterCard.

What is a Card Verification Number (CVN)?

This is the 3-digit number on the back of your credit card. This extra protection is to ensure that you have your credit card on hand to prevent fraudulent use of credit card numbers.

Are there taxes on my order?

Applicable federal and provincial sales taxes are added to all orders (except for orders originating outside of Canada.)

Customer service and support

Phone: 514-935-1812
Toll free: 1-866-935-1812
Email: ventes@alphaplantes.com